Refund policy

Refund & Returns Policy

Last updated: October 2026

Made-to-Order Production

All SOSOMA pieces are made to order. Once you place your order, we begin making your piece within 1–2 business days. Please allow up to 12 days for your item to be made before it is dispatched.

Order Changes & Cancellations

Because production begins quickly after an order is placed, we can only accept changes or cancellations within 24 hours of purchase. Please contact us as soon as possible in our ‘contact us’ section if you need to make any amendments.

Returns & Exchanges

As each piece is made specifically for you, we are currently unable to accept returns or exchanges for change of mind. We ask that you review sizing and product details carefully before placing your order.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order in our ‘contact us’ section with your order number and photos of the issue. We will work with you to find the best resolution, which may include a replacement, repair, or store credit.

Custom & Personalised Pieces

Custom or personalised orders are non-refundable and cannot be exchanged unless they arrive faulty or damaged.

Return Postage

In the rare event that a return is agreed upon for a faulty item, we will advise on the return process at that time. Return postage costs for items confirmed as faulty will be covered or reimbursed by SOSOMA.

Store Credit

Where appropriate, we may offer store credit as a resolution. Store credit is valid for 12 months from the date of issue and can be used on any future SOSOMA order.