Sizing
How do I choose which size I need?
To choose the right size, we recommend checking our size guide, which provides measurements for each size. Take your measurements and compare them to the guide to find the best fit. If you’re between sizes, feel free to contact us for help.
Shipping + Returns
What are your shipping options?
We offer two shipping options: standard shipping and express shipping. The available options and delivery times will be shown at checkout based on your location.
How can I track my shipping?
Once your order has shipped, we’ll send you a tracking number via email. You can use this number to track your package through our shipping carrier’s website or our tracking page.
Can I make changes to my item after I have ordered?
Within 48 hours of ordering: You can cancel for a full refund or change your size, measurements or style, as long as production hasn't started.
After production has started: Orders cannot be cancelled, changed or refunded. We'll confirm by email when your order moves into production.
What is your return policy?
Every piece we make is cut and sewn specifically for you after you order. Because of this, our returns policy is different from a typical ready-to-wear store. Please read it before you order.
If your item isn't right for you, for example because of fit, colour or a change of mind, we're happy to offer an exchange or store credit instead of a refund.
Fee: A flat fee of £6 applies to every exchange or store credit request, to cover our processing and handling costs. This is deducted from your store credit, or paid before we make your replacement.
Exchange: We'll make a replacement in a different size, style or colour. If the new item costs more, you pay the difference. Replacements are made to order, so please allow our usual production time.
Store credit: You'll receive credit for the value of the item you return (excluding the £6 fee and original shipping costs), to use on a future order. Store credit is valid for 12 months and is non-refundable and non-transferable.
How to request: Fill in the 'Contact Us' form within 14 days of delivery with your order number. We'll confirm the details and send return instructions.
Condition: Items must be unworn, unwashed, unaltered and have all tags attached.
Return postage: You are responsible for the cost of returning the item, so please use a tracked service. We can't be responsible for parcels lost on their way back to us.
This £6 fee does not apply to faulty, incorrect or damaged items, which are always free.
My item is faulty, what should I do?
We’re sorry to hear that! Please reach out via email with a description of the issue and any photos of the fault. We’ll help you with the issue.