Contact Us + FAQ

Sizing

How do I choose which size I need?

To choose the right size, we recommend checking our size guide, which provides measurements for each size. Take your measurements and compare them to the guide to find the best fit. If you’re between sizes, feel free to email us with specific measurements and we can create something that works for you.

Custom lengths

How do I let you know what length I want?

For custom lengths, you can specify your measurements by contacting us after placing the order. Just provide the exact length you need and your order number, and we’ll tailor it for you!

Shipping + Returns

What are your shipping options?

We offer two shipping options: standard shipping and express shipping. The available options and delivery times will be shown at checkout based on your location.

How can I track my shipping?

Once your order has shipped, we’ll send you a tracking number via email. You can use this number to track your package through our shipping carrier’s website or our tracking page.

Can I make changes to my item after I have ordered?

We try to process orders as quickly as possible, but if you need to make any changes, please contact us immediately. If the order hasn’t been processed, we’ll do our best to accommodate your request.

What is your return policy?

We do not currently accept returns as each item is handmade to order to your specific requirements.

My item is faulty, what should I do?

We’re sorry to hear that! Please reach out via email with a description of the issue and any photos of the fault. We’ll help you with the issue.